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Frequently Asked Questions

• What type of products do you sell at your online computer shop?

  At JW, our product range includes everything from gaming PCs to smartphones and lots more. We’ve cemented a reputation for being one of the best computer part stores with gamers because we stock the most powerful gaming PCS on the market that guarantee to enhance your gaming experience. We also proudly have our own range of custom PCs under the GMR brand. On top of gaming desktops, you’ll find work PCs, home desktops and laptops at our computer store. 

  Just some of the most popular product categories at our technology store include:

  • Laptops
  • Gaming PCs
  • Computer parts
  • Peripherals
  • Gaming accessories
  • Smart home solutions
  • Mobile phones
  • Software
  • Storage hardware

  The next time you’re looking for the nearest PC store that can cater to any requirement, regardless of how challenging or demanding, you needn’t look further than us. 

• What other services do you offer at your computer store?

  At JW, we provide a broad range of maintenance and repair services to help you extend the lifespan of your computer and maximise its performance. Visit one of our physical computer part stores in Sydney, and we’ll be able to restore your laptop, phone or desktop to a near-new condition, no matter what the problem may be. In most cases, the technicians at our laptop shops can fix problems within three to five business days. 

  Does your desktop lack the computing power to run the latest games and software? At our Australia computer store, we offer a variety of tuning services, whether you need more RAM or a new graphics card installation. 

  Our most sought-after services include: 

  • Diagnostics
  • Hardware installations
  • Refresh your PC!
  • Virus removal

  If you think your PC may have a problem or needs a power boost, visit your nearest JW computer hardware shop, and we’ll let you know how we can help. 

• What should I do If I’m unhappy with my order?

  We aim for nothing less than 100% satisfaction with every client we serve because at our online computer store, we’re not just a team of salespeople – we’re PC enthusiasts that love technology just as much as you. If you’re not satisfied with your order, simply return it to your closest computer store within 7 days, and we’ll provide you with a credit or an exchange. All we ask is that you return your product to our computer hardware shop in its original sealed condition with the packaging and manuals undamaged. Restocking fees may apply. For more information please refer to our Terms & Conditions.

• How long does it take for your PC shop online to deliver?

  We’re an online computer store that understands that you don’t want to wait any longer than necessary for your new computer to arrive. That’s why we aim to dispatch your products the same day we receive your order, and we can usually guarantee delivery within 3 to 7 working days. If, for any reason, we’re unable to deliver your products on time, we’ll let you know as soon as we receive your order. If you need computer part stores that deliver on their promises, we’re the obvious choice. Whether you live in Sydney, Brisbane, Melbourne, Adelaide, Perth, Hobart or Darwin, we ensure nationwide delivery.

• Why is JW a leading PC shop online?

  At JW, we’ve grown to become one of the most recognisable computer part stores in Australia thanks to our wide variety of products, exceptional customer service, high-value prices, flexible payment plans, and fast turnaround times. We’re a computer parts shop that takes great pride in its ability to source the most advanced solutions available. And, we have a range of our own custom gaming machines that we believe can’t be beaten on price or reliability. Whether you need a new or second hand computer shop, we’ve got you covered. Browse our range, create an account or call us today for more information.