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The safe delivery of your purchase is our priority, but we understand that things can go wrong sometimes. Get peace of mind knowing that in the unlikely event a product arrives damaged, you’ll get a priority replacement so you can enjoy your new product as soon as possible.

Why Choose Transit Protection?


As soon as you lodge your claim with customer service you’ll be placed into a priority queue, ensuring that your claim is dealt with as swiftly as possible.


We will express ship replacement products free of charge for eligible Australia Post deliveries.


You’ve already paid for your order, so you should be able to enjoy it as soon as possible. That’s why there are reduced waiting times for claims under our Transit Protection. We will also deal with the courier on your behalf, to make the process as stress free and simple as possible.

Making a Transit Protection Claim

If your item has arrived damaged and you have purchased Transit protection, please fill in all the details on this form. Photographic evidence of the damage must be submitted to JW within 24 hours of receipt of the Product otherwise we can deny your claim (subject to any rights you have under the Australian Consumer Law).

We will get back to you promptly with the next steps and resolve your case as a priority.

To view specific Terms & Conditions of JW Transit Protection Conditions, please click here.