COVID-19You may have difficulty reaching us by phone due to a high volume of calls. Whilst there are some delays in order processing, almost all orders are being fulfilled. Our stores are trading with updated hours and Click and Collect is available. We apologise for any inconvenience during this time and hope you stay safe.Read More...

Warranty & Returns

Warranty & Returns


Change of Mind

Your satisfaction is our priority, so we simply promise that if you are not totally satisfied with your purchase, you can return it within 14 days of purchase for an exchange or refund.

Please note that the returned product must be in its original condition and undamaged packaging including all inserts, pamphlets, CDs, manuals, cables and accessories. Products that were purchased on a "No Return Basis" are not included in this guarantee.

For full details on returns and warranty information please see our Terms and Conditions.

Warranty & Returns Procedure

To begin, simply click the button below to submit a Warranty and Return Claim. We strive to respond to all requests within 24-48 hours. For further assistance please contact our Online Department on (02) 8090 3330.