COVID-19 We are experiencing extreme demand for certain products. Some items are currently unavailable and orders may be delayed. Click and Collect services have been resumed, but may experience some delays. We apologise for the inconvenience and hope you stay safe during this time. Read More...

COVID-19 - Latest Announcements

We are here to support you

With the outbreak of Coronavirus (COVID-19) affecting us all, we are experiencing extremely high demand for products and a huge volume of traffic, emails and phone calls; and are working around the clock to best serve you. We are committed to supporting you during this time of uncertainty.


24/03/2020

Click and Collect resumed

We have now resumed our click and collect services in-store. The processing time may be longer than normal due to the high volume of orders. Please wait until we notify you that your order is ready before attempting to collect. We appreciate your patience and understanding during this time.

Change of Mind Returns temporarily suspended

Due to supply shortages, and the current state of trade in the industry, we are temporarily suspending Change of Mind returns on orders until further notice.

Stay safe!


23/03/2020

Click and Collect suspended

Due to the load placed on our retail stores during this challenging time - you will not be able to select click and collect for new order. Our stores are open for you to walk-in and purchase, but we re-iterate the importance of observing the government guidelines with regards to social distancing.


20/03/2020

Changes to keep you safe

We have made some changes in the best interest of our staff, and our customers' health and well-being.

Your safety and our collective role in preventing the transmission of this virus is very important.

  • - Our staff are frequently sanitising high traffic areas in our stores. We ask that you sanitise your hands prior to visiting our stores.
  • - If you are feeling unwell  – please do not visit our stores – please shop online.
  • - We are limiting contact where possible, and ask our customers and staff to keep a distance of 1.5m at all times in-store as per the Social Distancing Guidelines set in place by the Government.

Orders: Delays, Shortages and Cancellations

Due to the unprecedented number of customers in-store and orders placed online, there will be delays in processing orders. We are working rapidly to source stock for high demand items, including monitors, docks, webcams and other home office equipment.

Regrettably, international supply chain shortages and panic buying has meant that there are orders that we will not be able to supply and will be forced to cancel and refund. It is an issue that is being faced by businesses large and small, and we do apologise for this inconvenience.

We do ask for your patience and understanding during this time.

We are open

We endeavour to remain open to serve you for as long as the Government will allow. Our retail stores are fully operational, but we are currently suspending 'on the spot' repairs for PC's/laptops, and all repairs must be booked in for diagnosis/pickup at a later indicated date.

If you cannot get through to our stores, or Online department, please email us on customercare@jw.com.au and we will get back to you as soon as possible.

For all corporate/educational enquiries, if you are having trouble getting through, please contact us on business@jw.com.au, and our Business Account Manager will get back to you within 1-2 hours.

We sincerely thank you for your patience and understanding.

We are all in this together - stay safe.