Black Friday & Cyber Monday: We are experiencing high demand. There are some delays in order processing. You may have difficulty contacting us but rest assured, we are working hard to process your order as quickly as possible. Thanks for your patience!

COVID-19 - Latest Announcements

We are here to support you

With the outbreak of Coronavirus (COVID-19) affecting us all, we are experiencing high demand for products and a large volume of traffic, emails and phone calls; and are working around the clock to best serve you. We are committed to supporting you during this time of uncertainty.


30/10/2020

Castle Hill Store now open Late night Thursdays

Our Castle Hill stores continue to operate COVIDSafe, now with late night trading on Thursday until 8pm. For more information on updated store trading hours, please see our store locations page.


31/07/2020

Delayed Shipments to Victoria

All of our shipping partners are reporting delays in shipping to Victoria due to the lockdown measures affecting processing centers in the state. We are working closely with Australia Post and our Couriers to ensure your products arrive as quickly as possible, but please do expect some delay in delivery times.


21/04/2020

Change of Mind Returns resumed

We want to do our best to ensure that you, our valued customers, are confident in your purchases from us. This is why we have resumed our normal Change of Mind policy.

Some delays, but orders are being fulfilled

We are still experiencing some challenges in the supply chain for work from home equipment, but we have secured significant amounts of inventory. The stock levels on our website are as accurate as possible and you can rely on them. We are glad to report that we have been able to fulfill over 98% of orders in the last 2 weeks and are working hard to improve this even further.

We are still experiencing a high volume of calls and enquiries, so we apologise if you cannot get through to us by phone. We ask that you email us on customercare@jw.com.au and we will get back to you as soon as possible. We are working hard to respond within 24 hours.


06/04/2020

Stores Open - Trading Hours Updated

Our Bankstown, Blacktown and Castle Hill stores continue to operate, without late night trading on Thursday. For more information on updated store trading hours, please see our store locations page.

We continue to experience a very high volume of calls, so we apologise if you cannot get through to us by phone. We ask that you email us on customercare@jw.com.au and we will get back to you as soon as possible. We are working hard to respond within 24 hours.

Villawood Store - Closing from 10/04/2020.

Our Villawood location will be closed from Friday 10th April 2020 indefintely, so that we can use our valuable team members to support our other stores and online operations.

  • - We will be contacting any customers that have outstanding orders and repairs to collect.
  • - Any remaining orders or repairs will be transferred to our nearest Bankstown location for collection from the 14th of April. In cases where it's not possible to travel to Bankstown, we can gladly help arrange delivery.

We appreciate your patience and understanding during this time.


24/03/2020

Click and Collect resumed

We have now resumed our click and collect services in-store. The processing time may be longer than normal due to the high volume of orders. Please wait until we notify you that your order is ready before attempting to collect. We appreciate your patience and understanding during this time.

Change of Mind Returns temporarily suspended

Due to supply shortages, and the current state of trade in the industry, we are temporarily suspending Change of Mind returns on orders until further notice.

Stay safe!


23/03/2020

Click and Collect suspended

Due to the load placed on our retail stores during this challenging time - you will not be able to select click and collect for new order. Our stores are open for you to walk-in and purchase, but we re-iterate the importance of observing the government guidelines with regards to social distancing.


20/03/2020

Changes to keep you safe

We have made some changes in the best interest of our staff, and our customers' health and well-being.

Your safety and our collective role in preventing the transmission of this virus is very important.

  • - Our staff are frequently sanitising high traffic areas in our stores. We ask that you sanitise your hands prior to entering our stores.
  • - If you are feeling unwell  – please do not visit our stores – please shop online.
  • - We are limiting contact where possible, and ask our customers and staff to keep a distance of 1.5m at all times in-store as per the Social Distancing Guidelines set in place by the Government.

Orders: Delays, Shortages and Cancellations

Due to the unprecedented number of customers in-store and orders placed online, there will be delays in processing orders. We are working rapidly to source stock for high demand items, including monitors, docks, webcams and other home office equipment.

Regrettably, international supply chain shortages and panic buying has meant that there are orders that we will not be able to supply and will be forced to cancel and refund. It is an issue that is being faced by businesses large and small, and we do apologise for this inconvenience.

We do ask for your patience and understanding during this time.

We are open

We endeavour to remain open to serve you for as long as the Government will allow. Our retail stores are fully operational, but we are currently suspending 'on the spot' repairs for PC's/laptops, and all repairs must be booked in for diagnosis/pickup at a later indicated date.

If you cannot get through to our stores, or Online department, please email us on customercare@jw.com.au and we will get back to you as soon as possible.

For all corporate/educational enquiries, if you are having trouble getting through, please contact us on business@jw.com.au, and our Business Account Manager will get back to you within 1-2 hours.

We sincerely thank you for your patience and understanding.

We are all in this together - stay safe.