Shipping Policy

We offer both shipping and store pick-up options when purchasing from us online.

How much will shipping cost me?

To make it easy, your shipping is automatically calculated and is based on the weight of your order and the size of your products. When you add a product to your shopping cart, the shipping is displayed at the bottom of the shopping cart.

Weight

Price

Up to 3kg

7.95

Up to 7kg

11.95

Up to 15kg

18.95

Up to 30kg

38.95

Up to 60kg

69.95

What about insurance?

We offer optional transit insurance with every shipment and recommend it as protection to every customer. Our transit insurance premium is calculated on the total value of your order including GST.

Order Value

Insurance Premium

Up to $100

$3

$100 to $500

$3 + (1.8% of Order Value)

More than $500

$12 + (1.5% of Order Value)

If you choose not to add insurance to your shipment, you take all responsibility for loss or damage to your products once they leave our hands.

How long will it take to get my order?

It usually takes 2-7 business days (Monday to Friday, excluding public holidays) provided all products are in stock at the time of order. If for any reason we are unable to dispatch your order within a day, we will let you know as soon as possible.

Unfortunately we cannot supply specific times for delivery.

Is it free to pick-up my order from your stores?

Absolutely! We do not charge handling fees on your order, so you will not pay anything extra to pick up your order from any one of our stores.

We will contact you to let you know that your product is ready to be picked up. This is usually within 24 hours of your order. In the event that stock needs to be transferred from another branch, this may take up to 3 business days.

To find your nearest store and for trading hours, please click here.

What do I bring to pick-up my order?

All you need is some photo identification and the Order Reference Number you were given when you placed your order.

What about Returns and Warranty?

Please see our Returns and Warranty Policy.

What else do I need to know?

Nothing, it's that simple! But if you haven't already done so, you should also read our Terms of Use and Returns Policy.

Express Dispatch

We understand that when you order a product online, you want it delivered as fast as possible. That's why over 95% of approved orders for stocked products are dispatched from our warehouse within 24 hours after payment has cleared.

We use Australia Post eParcel for most deliveries, as it's fast and track-able. For large and bulky items we have a range of specialist couriers on call to get your product to you, in most cases by the next day.

We're located in NSW, so if you're ordering from another state your product may take an extra day or two depending on your location.

If you purchased a product that's built to order, such as a pre-configured desktop computer, a JW team member will contact you within a few hours of you placing an order to let you know when your order will be dispatched. We'll never leave you in the dark, we will always keep you well informed.

Tracked Delivery

No matter how big or small your purchase, we will always use a track-able delivery service to ensure you know exactly where your products are at any time.

We use Australia Post eParcel for most deliveries, as it's fast and track-able. For large and bulky items we have a range of specialist couriers on call to get your product to you, in most cases by the next day. In any case, you will always be able to locate your purchase.