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Shipping Policy
We offer both shipping and store pick-up options when purchasing from us online.
How much will shipping cost me?
To make it easy, your shipping is automatically calculated and is based on the weight of your order and the size of your products. When you add a product to your shopping cart, the shipping is displayed at the bottom of the shopping cart.
Weight | Price |
Up to 200g | 4.95 |
Up to 400g | 6.95 |
Up to 3kg | 9.95 |
Up to 7kg | 15.95 |
Up to 25kg | 21.95 |
Up to 50kg | 69.95 |
How long will it take to get my order?
It usually takes 2-7 business days (Monday to Friday, excluding public holidays) provided all products are in stock at the time of order. If for any reason we are unable to dispatch your order within a day, we will let you know as soon as possible.
Unfortunately we cannot supply specific times for delivery.
What about insurance?
We offer optional transit insurance with every shipment and recommend it as protection to every customer. Our transit insurance premium is calculated on the total value of your order including GST.
Order Value | Insurance Premium |
Up to $100 | $3 |
$100 to $500 | $3 + (1.6% of Order Value) |
More than $500 | $11 + (0.8% of Order Value) |
If you choose not to add insurance to your shipment, you take all responsibility for loss or damage to your products once they leave our hands.
Is it free to pick-up my order from your stores?
Absolutely! We do not charge handling fees on your order, so you will not pay anything extra to pick up your order from any one of our stores.
We will contact you to let you know that your product is ready to be picked up. This is usually within 24 hours of your order. In the event that stock needs to be transferred from another branch, this may take up to 3 business days.
To find your nearest store and for trading hours, please click here.
What do I bring to pick-up my order?
All you need is some photo identification and the Order Reference Number you were given when you placed your order.
What about Returns and Warranty?
Please see our Returns and Warranty Policy.
What else do I need to know?
Nothing, it's that simple! But if you haven't already done so, you should also read our Terms of Use and Warranty Policy.